Introduction

We’ll protect the personal information of all visitors who access our websites or services through any mobile application, platform or device (collectively, the “Services”).

This privacy policy (“Privacy Policy”) explains how Spice Lounge Kitchen collect and use your personal information. You’ll also find information about how you can exercise your privacy rights. By using our website you agree to Spice Lounge Kitchen using your personal information as described in this Privacy Policy. The terms “we”, “us” or “our” are each intended as reference to spiceloungekitchen.co.uk & order.spiceloungekitchen.co.uk.

Information we collect from you and why?

Here is the personal information that we may collect about you and the reasons why.

We collect information relating to your orders, including payment information (e.g. your credit card number) using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your credit card information in our systems. We also collect delivery details (e.g. your physical address) to fulfil each order.

 

Information that you provide voluntarily:

  • Order details
  • Name
  • Surname
  • Address
  • Tel.no
  • Email address
  • IP address

 

This information will enable us to:

  1. Process your order and to bill you;
  2. Send you status updates on your order;
  3. Reply to your order queries and questions and to resolve problems;
  4. Carry out analysis and research to develop and improve our services.

 

Your transaction information (such as the food items you add to your basket) allow us to process your order and send you an accurate bill. It also helps us contact you where necessary.

We may contact you by email, phone or SMS to give you status updates or other information or to resolve problems with your account or order.

Where you pay for your order with a mobile payment or digital wallet service provider (such as Applepay or Pay with Google) we will send you transaction information via confirmation emails or SMS to the email address or phone number registered with that service provider (since this is required by those providers).

We will also analyse information on completed transactions and successfully delivered orders on the basis of data matching or statistical analysis so that we can administer, support, improve and develop our business and Services. Our analyses also help us detect and prevent fraud or other illegal activities or acts prohibited by our Terms or any policies applicable to the Services.

 

Information that we collect automatically:

  • Cookies and similar technologies.

 

When you access our Services, we may collect certain information automatically from your device.

We use cookies and similar tracking technology to collect and use personal information about you (e.g. your Internet Protocol (IP) address, your device ID, your browser type and when, how often and how long you interact with the Services).

For further information about the types of cookies and similar technologies we use, why, and how you can control such technologies, see our Cookies Policy.

 

This information will enable us to:

  1. Measure and analyse the use and effectiveness of our Services;
  2. Provide location services if you choose to share your geo-location.

 

The website is collecting your data purely to perform the transaction/order.

Who we share personal information with

We may share your personal information with the following recipients (and whenever we do, we will ensure that we have appropriate security and contractual safeguards in place to protect it):

  1. Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary under applicable law or regulations;
  2. New owners or re-organised entities in the event of a business restructuring, sale, purchase or joint venture affecting our business;
  3. Any other person provided that you have given your consent. We will never sell, distribute or otherwise share your personal information unless we have your permission.

Legal basis for processing personal information

Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to process your order).

All the data are essential for performing an order and are collected on that legal basis. Without this information, we would be unable to process your order.

Security

We place great importance on protecting your information from and against unauthorised access and against unlawful processing, accidental loss, destruction and damage. We implement appropriate technical and organisational measures to safeguard such information.

The data is not shared with anyone, and can be accessed only by the system’s owner/manager.

The security of the data during transmission and the access to the data is controlled directly by the web server. ie. if the server is using SSL and preventing certain MIME types being accessible (eg. database files) then this is what controls the level of security. However, this is dependent on the hosting environment and not the application itself.

Data retention

Spice Lounge Kitchen will retain your personal information for no longer than is necessary to fulfil the purposes described in this Privacy Policy. We may also retain certain elements of your personal information for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information we will do so in compliance with applicable laws.

The information is used for processing orders, including sending email confirmations and messages to the customer relating to their order, and keeping the order information on file for tax, accounting and statistical purposes.

Your data protection rights

You can contact us to ask us to delete your personal information, as long as that information is not needed to be legally held for tax and accounting purposes. Data for new orders can be amended by simply amending the personal data entered during an order/transaction.

Links to third-party sites

Our website may, from time to time, contain links to websites of any number of websites that may offer useful information to our visitors. We provide these links to you only as a convenience and the inclusion of any link does not imply endorsement of the relevant website by Spice Lounge Kitchen. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies or those linked websites. Please check these policies before you submit any personal information to such websites.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. We encourage you to periodically review this page for the latest information on our privacy practices.

How to contact us

If you have any questions or concerns about this Privacy Policy, please contact us using the details below.

 

By email at: enquiries@spiceloungekitchen.co.uk

By writing to us at:

1 Craigmount View
Edinburgh
EH12 8HG

 

The controller of your personal information is Jasvir Singh.